Refund policy

Cancellation and Return

If for any reason you wish to cancel your order you may do so up to the expiry of 7 working days beginning with the day after the day on which you receive the product(s) by giving us written notice in accordance with paragraph 31.

Return

This policy is only applicable to purchases made online at www.nuvsio.com; we are unable to process returns for purchases made from any other outlet. This policy is applicable for products not under any offer.

Please find below the conditions for return or exchange of products:

  • If for any reason you are not satisfied (product does not meet your expectations or you do not like the gift you’ve received), you may return any item in its original condition within 7 working days from the day of delivery. The product(s) must be returned to us in the same condition as that in which you received it (with any seals and shrink-wrap intact).  You will be refunded for your products. Please note that return costs might not be reimbursed.
  • For the return of a Specialty Kits purchased online, please note that you will be able to ask for a full refund only if you’re returning ALL products from the collection in their original condition (with any seals and shrink-wrap intact). However if one of the products is damaged, faulty or incorrect, please contact our customer service here send us back the product for a free replacement.
  • Refunds will only be made against the original credit/debit card used for purchase.
  • NuVsio cannot accept items back that have been opened or used unless the product is damaged or defective.
  • Please note that you must retain proof of postage for all returns.
  • Your return request will be processed promptly.
  • Returns are processed within 5-6 business days of receipt (depending on country of residence).
  • An email will be sent to confirm the receipt and processing of your return request.
  • Important: If you wish to return a product which has been bought at a discounted price, you must return all items of the offer. nbsp;i.e. Refunds will only be made when all products of offer have been returned. For more information please contact customer service info@nuvsio.com

Original shipping and handling charges are non-refundable.

Damaged, defective and incorrect products

If any products are damaged, defective or incorrect, we will refund the price for the products (in the same form of payment originally used for purchase) as follows:

  1. you should contact us within 7 days of receiving the product(s) specifying your order number, the product(s) you wish to return and the reason for the return (damaged, defective or incorrect item) and we will organise the return shipment;
  2. you should return the product(s) to us within 7 days of receiving communication from our returns department, in the original transportation box (if you no longer have the original transportation box, please include the name of the person who ordered the items and the order number in the sender field on the package);
  3. you should pay the postage and packing for the returned product(s) and we recommend that you obtain proof of posting.
  4. We will check all items returned as damaged, defective or incorrect. If they are damaged, defective or incorrect we shall reimburse your postage costs. If we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.